Hi there here are some answers to frequently asked questions. If you don't see what you're looking for, please drop us a line firstname.lastname@example.org we want to be sure you get the answers you need :)
Where does my order ship from? Great question. All orders, unless otherwise noted in the product description, are fulfilled and shipped from Ohio, Idaho, or Kentucky. We attempt to ship from the location closest to you whenever possible so you get your order asap! Digital Items such as printables, patterns, or online tutorials will be delivered via an emailed log in/download link.
When will my order ship? Digital products will be delivered via a download link to your email within 30 minutes of your purchase (and most will deliver immediately). In Stock physical products will ship the next business day as long as your order was placed by Noon EST. Orders placed after Noon EST will ship on the 2nd business day after the order was placed. Handmade custom orders often have different lead and shipping times and will this noted in product descriptions if applicable.
When will my order arrive? Standard shipping times to the continental US average 3-4 days after shipping. Any exceptions to this will be noted in the product description. We are in the process of adding global shipping to our offerings for some products. For worldwide shipping information and cost please email us at email@example.com
How do I order a custom piece? We do custom orders on a limited basis. Please send an email to hi@ thefunnelcaketree.com with your order specs. We will get back to you with more information within 24 hours Mon-Fri
How will I know what is going on with my order? You will get an email with updates along the way. Most often you will receive an order confirmation and a shipping confirmation email. If you did not receive an order confirmation email within 24 hours of placing your order, please email us firstname.lastname@example.org
Can I expedite my order? Sometimes. Due to the nature of our products-particularly the handmade items that is not always possible. If your purchase is eligible for expedited shipping it will display at checkout.
What are the washing instructions for crochet items? Your items will come with care instructions. Generally, crochet hats, scarves, and plus can be washed on gentle cycle and hung to dry.
What ages do you recommend for your products? Most products are for all ages, but here are some important things to keep in mind. Plushies DO HAVE SMALL PARTS - although we use safety eyes, we would not recommend for anyone under the age of 4 because they could be a CHOKING HAZARD. Additionally, our kits and tutorials are lots of fun and wonderful learning, there is some element of instruction and reading as well as small parts. For this reason, there will be a skill level and recommended age range for all DIY kit products.
Let us know if you have any other questions or if anything about your experience does not meet or exceed your expectations. Just reach out to email@example.com