Frequently Asked Questions
Here are some answers to frequently asked questions. If you don't see what you're looking for, please drop us a line by emailing:
We want to be sure you get the answers you need!
Where does my order ship from? Great question. All orders are fulfilled and shipped by us from Ohio.
When will my order ship? Digital products will be delivered via a download link to your email within 30 minutes of your purchase (and most will deliver immediately). In stock items ship in 2 business days. Handmade custom orders often have different lead and shipping times and will this noted in product descriptions if applicable.
When will my order arrive? Standard shipping times to the continental US average 3-4 days after shipping. All orders are shipped with tracking.
How will I know what is going on with my order? You will get an email with updates along the way. If you did not receive an order confirmation email within 24 hours of placing your order, please email us email@example.com
Can I expedite my order? Sometimes. Due to the nature of our products-particularly the handmade items that is not always possible. If your purchase is eligible for expedited shipping it will display at checkout.
What are the washing instructions for screenprinted items? Your items will come with care instructions. Generally, it is best to wash in cold on gentle cycle and tumble dry on low. DO NOT Iron directly on the design.
Let us know if you have any other questions or if anything about your experience does not meet or exceed your expectations. Just reach out to firstname.lastname@example.org