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Returns

Returns
We Have A 30 Day Return Policy On All Non Custom Orders.

**Lots of stuff here, but the bottom line is, if you are not happy with your purchase, please reach out right away and we will make every effort to get it resolved quickly and to your satisfaction :) **


To be eligible for a return, your item must be unused and in the same condition that you received it. To process a return, please email hi@thefunnelcaketree.com with *RETURN REQUEST* in the subject line. You will be provided a return number within 24-48 Hours.

Several types of goods are exempt from being returned.
Personalized Items
Custom Orders of Handmade Goods
Additional non-returnable items:
Gift cards
Downloadable software products

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you have received a confirmation email from The Funnel Cake Tree that your return has been received and your refund approved and processed and you have not received your refund after 7 business days, please first contact your credit card company and/or your bank. The amount of time it takes for the credit to be applied back to your account is determined by your financial institution.

If, after 10 business days your refund has not posted back to your original method of payment, please contact us at hi@thefunnelcaketree.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
Due to the handmade nature and ever-changing inventory of most of our products, we do not offer exchanges unless an item is damaged or defective. We do want you to be super happy with your purchase, so if your purchase arrived damaged or defective, please take a quick photo and email us noting the damage within 72 hours of receiving your item. And we will make it right. Send your email to: hi@thefunnelcaketree.com and send your item to: PO Box 554, Lebanon OH 45036, United States.
Please note - all damage claims must be made within 72 hours of receipt of your item.


Shipping
To return your product, you should mail your product to: PO Box 554, Lebanon OH 45036, United States - Be sure to email hi@thefunnelcaketree.com for a return authorization # prior to sending your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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